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Strategic quality management

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References

1992The balanced scorecard : measures that drive performance12,082 cited
1992The balanced scorecard--measures that drive performance.7,979 cited
1993Reengineering the corporation: A manifesto for business revolution6,469 cited
1996Using the balanced scorecard as a strategic management system5,014 cited
1998Putting the Balanced Scorecard to Work2,180 cited
1961Total quality control1,547 cited
1986Zero Quality Control: Source Inspection and the Poka-Yoke System573 cited
1995The right game: Use game theory to shape strategy513 cited
1993Strategic Cost Management: The New Tool for Competitive Advantage501 cited
1996The dynamics of continuous improvement96 cited

Cited by

2009ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited317 cited
2003The strategy process within large construction orgnisations42 cited
2013Operations Management: Policy, Practice and Performance Improvement39 cited
2003Changing strategic management practice within the UK construction industry39 cited
2012Resource allocation for strategic quality management: a goal programming approach30 cited

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1999Cost of quality reporting: Some Australian evidence28 cited

2011Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications24 cited

2013Sustaining a quality management system: process, issues and challenges24 cited

2015Total Quality Management Approach for Malaysian SMEs: Conceptual Framework14 cited

2002The strategic placement of TQM in the organisation: a grounded study14 cited

2010Impact of organization's mission an encouraging factor for overall performance14 cited

2008A Structural Relationship Between Total Quality Management, Strategic Control Systems and Performance of Malaysian Local Governments.11 cited

2016Quality Functions Modeling of Industrial Enterprises Products9 cited

2018Organizational Performance: The Role of TQM Practices in Banking Sector of Pakistan9 cited

2016Lessons from the history of Samsung’s SCM innovations: focus on the TQM perspective8 cited

2006A quality function deployment approach to internal benchmarking of critical success factors of strategic quality management7 cited