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Examining the development, delivery and measurement of service quality in the fitness industry: A case study
16 references·0 citing·33 second hop
Examining the development, delivery and measurement of service quality in the fitness industry: A case study (2009)Examining the development, delivery and m…Operations management (2010)Operations managementMeasuring performance in a changing business environment (2003)Measuring performance in a ch…The performance measurement revolution: why now and what next? (1999)The performance measurement r…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Managing Change (1992)Managing ChangeAn empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Performance measurement in service businesses (1991)Performance measurement in se…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Building Theories from Case Study Research (1989)Building Theories from Case S…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…What is total quality control the japanese way (1985)What is total quality control…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Out of the Crisis (1982)Out of the CrisisWhere does the customer fit in a service operation? (1979)Where does the customer fit i…Total quality control (1961)Total quality controlEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)SERVQUAL: review, critique, research agenda (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Total quality management as competitive advantage: A review and empirical study (1995)BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT. (1999)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Theory Building From Cases: Opportunities And Challenges (2007)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)An exploration towards a production theory and its application to construction (2000)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Lean and green – a systematic review of the state of the art literature (2015)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1989Building Theories from Case Study Research17,437 cited
  • 1982Out of the Crisis7,278 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1985What is total quality control the japanese way1,816 cited
  • 2010Operations management1,792 cited
  • 1961Total quality control1,547 cited
  • 1999The performance measurement revolution: why now and what next?1,155 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 1992Managing Change817 cited
  • 1991Performance measurement in service businesses782 cited
  • 2003Measuring performance in a changing business environment610 cited

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