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Control and autonomy among knowledge workers in sales: an employee perspective
16 references·4 citing·40 second hop
Control and autonomy among knowledge workers in sales: an employee perspective (2003)Control and autonomy among knowledge work…The Future of Intellectuals and the Rise of the New Class (2018)The Future of Intellectuals a…Talking about Machines (2016)Talking about MachinesEntrapped by the ‘electronic panopticon’? Worker resistance in the call centre (2000)Entrapped by the ‘electronic …‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Talking about Machines: An Ethnography of a Modern Job (1997)Talking about Machines: An Et…Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness (1997)Social Structure and Competit…Technicians in the Workplace: Ethnographic Evidence for Bringing Work into Organizational Studies (1996)Technicians in the Workplace:…Engineering Culture: Control and Commitment in a High-Tech Corporation. (1995)Engineering Culture: Control …Tightening the Iron Cage: Concertive Control in Self-Managing Teams (1993)Tightening the Iron Cage: Con…THE CULT[URE] OF THE CUSTOMER (1992)THE CULT[URE] OF THE CUSTOMERThe Social Construction of Technological Systems (1989)The Social Construction of Te…The Transfer Pricing Problem: A Theory for Practice. (1987)The Transfer Pricing Problem:…The Social Construction of Facts and Artefacts: or How the Sociology of Science and the Sociology of Technology might Benefit Each Other (1984)The Social Construction of Fa…Occupational Communities: Culture and Control in Organizations (1982)Occupational Communities: Cul…The Future of Intellectuals and the Rise of the New Class (1979)The Future of Intellectuals a…Work and Authority in Industry. (1956)Work and Authority in Industr…Role of gratitude and obligation in long term customer relationships (2016)Role of gratitude and obligat…The New Service Model: a review, a critique and a way forward (2008)The New Service Model: a revi…Sales Management in Developing Countries: A Comparison of Managerial Control Perspectives (2007)Sales Management in Developin…Supporting Salespersons Through Location Based Mobile Applications and Services (2006)Supporting Salespersons Throu…The Discovery of Grounded Theory: Strategies for Qualitative Research. 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this work references cited by second hop

References

  • 1997Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness9,690 cited
  • 1984The Social Construction of Facts and Artefacts: or How the Sociology of Science and the Sociology of Technology might Benefit Each Other3,887 cited
  • 1989The Social Construction of Technological Systems3,368 cited
  • 1993Tightening the Iron Cage: Concertive Control in Self-Managing Teams2,250 cited
  • 1997Talking about Machines: An Ethnography of a Modern Job2,005 cited
  • 1995Engineering Culture: Control and Commitment in a High-Tech Corporation.1,374 cited
  • 1982Occupational Communities: Culture and Control in Organizations1,174 cited
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  • 1996Technicians in the Workplace: Ethnographic Evidence for Bringing Work into Organizational Studies757 cited
  • 2018The Future of Intellectuals and the Rise of the New Class690 cited
  • 1956Work and Authority in Industry.624 cited
  • 1992THE CULT[URE] OF THE CUSTOMER596 cited
  • 2000Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre546 cited
  • 2016Talking about Machines

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533 cited
  • 1987The Transfer Pricing Problem: A Theory for Practice.217 cited
  • Cited by

    • 2016Role of gratitude and obligation in long term customer relationships42 cited
    • 2008The New Service Model: a review, a critique and a way forward17 cited
    • 2007Sales Management in Developing Countries: A Comparison of Managerial Control Perspectives12 cited
    • 2006Supporting Salespersons Through Location Based Mobile Applications and Services5 cited