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TQM implementation and students' satisfaction of academic performance

16 references·16 citing·41 second hopsampled

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References

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1997

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Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

357 cited

1996A framework for the dimensions of quality in higher education349 cited

Cited by

2017Student evaluations of teaching are an inadequate assessment tool for evaluating faculty performance310 cited
2008Implementing total quality management with a focus on enhancing customer satisfaction128 cited
2019The key factors of total quality management in the service sector: a cross-cultural study115 cited
2012A structural equation model of TQM, market orientation and service quality108 cited
2019A pragmatic model of student satisfaction: a viewpoint of private higher education94 cited
2018ISO 9001 based quality management systems and organisational performance: a systematic literature review92 cited
2016Trends in quality management research in higher education institutions87 cited
2012Investigating relationships among quality dimensions in higher education82 cited
2013An analysis of library customer loyalty80 cited
2012An empirical study of state university students' perceived service quality77 cited
2010An empirical study of total quality management in engineering educational institutions of India77 cited
2006An Instrument for Measuring Engineering Education Quality from Students' Perspective72 cited
2016Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education71 cited
2012Effects of Service Quality and Price Fairness on Student Satisfaction71 cited
2015Students’ Satisfaction and Achievement and Absorption Capacity in Higher Education71 cited
2014Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers64 cited