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Customer Violence and Employee Health and Safety
12 references·1 citing·46 second hop
Customer Violence and Employee Health and Safety (2002)Customer Violence and Employee Health and…Who cares? Offering emotion work as a ‘gift’ in the nursing labour process (2000)Who cares? Offering emotion w…Emotional Labour and the New Workplace (1998)Emotional Labour and the New …Working in the service society (1997)Working in the service societyThe antecedents of employee commitment to customer service: evidence from a UK (1997)The antecedents of employee c…Inauthenticity and Depression (1997)Inauthenticity and DepressionConverging on HRM? Change and Continuity in European Airlines' Industrial Relations (1995)Converging on HRM? Change and…The McDonaldization of Society (1994)The McDonaldization of SocietyReassessing Human Resource Management (1993)Reassessing Human Resource Ma…Sources of occupational stress: An examination of British prison officers (1988)Sources of occupational stres…The role of sex and family variables in burnout (1985)The role of sex and family va…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Definition and conceptualization of stress in organizations (1980)Definition and conceptualizat…The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion (2015)The effect of customer incivi…Inequity In Social Exchange (1965)The social readjustment rating scale (1967)Handbook of Industrial and Organizational Psychology. (1977)Relief from job stressors and burnout: Reserve service as a respite. (1998)Work and Family Stress and Well-Being: An Examination of Person-Environment Fit in the Work and Family Domains (1999)Leadership styles, mentoring functions received, and job-related stress: a conceptual model and preliminary study (2000)Men and Women of the Corporation (1978)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)HIERARCHIES, JOBS, BODIES: (1990)Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies. (2006)Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being. (2010)Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor (2012)Social Support as a Moderator of Life Stress (1976)The Belief in a Just World (1980)The measurement of experienced burnout (1981)MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES (1993)Effects of a respite from work on burnout: Vacation relief and fade-out. (1997)Interaction Ritual: Essays on Face-to-Face Behavior. (1968)Emotion Work, Feeling Rules, and Social Structure (1979)Work Intensification and Emotional Labour among UK University Lecturers: An Exploratory Study (2004)Emotions in uniform: How nurses regulate emotion at work via emotional boundaries (2011)A qualitative thematic review: emotional labour in healthcare settings (2015)Foundations of social theory (1990)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Foundations of Social Theory (1991)Adaptive versus Proactive Behavior in Service Recovery: The Role of Self‐Managing Teams (2004)Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams (2004)An examination of the role of perceived support and employee commitment in employee-customer encounters. (2007)Beyond Contract: Work, Power and Trust Relations. (1975)In search of management: Culture, chaos and control in managerial work (1995)The Nature of Work: An Introduction to Debates on the Labour Process (1997)The (mis)representation of customer service (2005)Loan officers and loan ‘delinquency’ in Microfinance: A Zambian case (2007)The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation (2009)The team climate inventory: Development of the tci and its applications in teambuilding for innovativeness (1996)Beyond Happy Families: A Critical Reevaluation of the Control-Resistance-Identity Triangle (1999)Human resource management–well‐being–performance research revisited: Past, present, and future (2019)Affirming authenticity (1999)An Introduction to the Sociology of Sports Mega-Events (2006)The truth about tourism (2006)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional Labor and Organized Emotional Care (2006)Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms (2007)A predictive study of emotional labor and turnover (2009)
this work references cited by second hop

References

  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1994The McDonaldization of Society698 cited
  • 1980Definition and conceptualization of stress in organizations574 cited
  • 1985The role of sex and family variables in burnout402 cited
  • 2000Who cares? Offering emotion work as a ‘gift’ in the nursing labour process400 cited
  • 1997Inauthenticity and Depression388 cited
  • 1993Reassessing Human Resource Management344 cited
  • 1997Working in the service society294 cited
  • 1997The antecedents of employee commitment to customer service: evidence from a UK214 cited
  • 1998Emotional Labour and the New Workplace166 cited
  • 1988Sources of occupational stress: An examination of British prison officers106 cited
  • 1995Converging on HRM? Change and Continuity in European Airlines' Industrial Relations15 cited

Cited by

  • 2015The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion140 cited

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