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When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording · Study

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ArticleWhen Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording

Gabriele Pizzi2013

Article2013

When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording

Gabriele Pizzi · Daniele Scarpi

62 citations·0/0 files stored·Journal of Retailing

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Customer Service Quality and Loyalty Supply Chain and Inventory Management Consumer Retail Behavior Studies

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1994Customer Loyalty: Toward an Integrated Conceptual Framework 1968A Theory of Psychological Reactance 2000When choice is demotivating: Can one desire too much of a good thing?1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing 2000When choice is demotivating: Can one desire too much of a good thing?1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery 1992Choice in Context: Tradeoff Contrast and Extremeness Aversion

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2021Retail "Save the Sale" tactics: Consumer perceptions of in‐store logistics service recovery 2021Out-of-stock justifications and consumers’ behavioral outcomes– exploring the role of product type and sales level information in out-of-stock situations 2020The impact of supply disruption risk on a retailer’s pricing and procurement strategies in the presence of a substitute product 2023Care management to improve retail customers' and employees’ satisfaction 2018

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Year2013

Typearticle

Published2013-01-29

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations62

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretai.2012.12.003

openalex_workW1990812657

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