Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording

16 references·11 citing·44 second hop

FromToDepth

this work references cited by second hop

References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1968A Theory of Psychological Reactance4,758 cited
2000When choice is demotivating: Can one desire too much of a good thing?2,885 cited
1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
2000When choice is demotivating: Can one desire too much of a good thing?2,564 cited
1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
1992Choice in Context: Tradeoff Contrast and Extremeness Aversion1,727 cited
1975Achievement Motivation and Attribution Theory.1,395 cited
1997The effects of distributive, procedural, and interactional justice on postcomplaint behavior1,393 cited
1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
2010Can There Ever Be Too Many Options? A Meta-Analytic Review of Choice Overload1,071 cited
1987Interactional fairness judgments: The influence of causal accounts782 cited
2003The Effect of Forced Choice on Choice639 cited
2005When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

560 cited

2000Consumer Response to Stockouts514 cited

Cited by

2021Retail "Save the Sale" tactics: Consumer perceptions of in‐store logistics service recovery42 cited
2021Out-of-stock justifications and consumers’ behavioral outcomes– exploring the role of product type and sales level information in out-of-stock situations31 cited
2020The impact of supply disruption risk on a retailer’s pricing and procurement strategies in the presence of a substitute product31 cited
2018Influence of thinking style and attribution on consumer response to online stockouts26 cited
2023Care management to improve retail customers' and employees’ satisfaction26 cited
2021Can you represent me? The influence of consumers' self-congruity on their brand loyalty behavior24 cited
2020How mindset and store familiarity impact online stockout responses21 cited
2018Reminding customers to be loyal: does message framing matter?21 cited
2023The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts13 cited
2017How brand loyal shoppers respond to three different brand discontinuation scenarios10 cited
2021It's not there, I love it! How relevance to objective needs of an unavailable item impacts emotions, store image, and behavior9 cited