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An exposition of consumer behaviour in the financial services industry
16 references·16 citing·33 second hopsampled
An exposition of consumer behaviour in the financial services industry (2000)An exposition of consumer behaviour in th…Methodology of Social Sciences (2017)Methodology of Social SciencesAn Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…The moral dimension: toward a new economics (1989)The moral dimension: toward a…The Economic Institutions of Capitalism (1987)The Economic Institutions of …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The New Social Contract: An Inquiry into Modern Contractual Relations (1981)The New Social Contract: An I…An Information Processing Theory of Consumer Choice (1979)An Information Processing The…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorReadings in Attitude Theory and Measurement (1968)Readings in Attitude Theory a…Models of Man. (1959)Models of Man.The Social System (1951)The Social SystemThe impact of communication channels on mobile banking adoption (2016)The impact of communication c…Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation (2015)Customer satisfaction and loy…Malaysian consumers' preferences for Islamic banking attributes (2012)Malaysian consumers' preferen…Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness (2011)Satisfaction, inertia, and cu…Customer switching behaviour in the Chinese retail banking industry (2010)Customer switching behaviour …Comparative evaluation of critical factors in delivering service quality of banks (2010)Comparative evaluation of cri…Acceptance of E-banking among Adult Customers:An Empirical Investigation in India (2010)Acceptance of E-banking among…Segmenting socially responsible mutual fund investors (2009)Segmenting socially responsib…Assessing the outcomes of Generation‐Y customers' loyalty (2009)Assessing the outcomes of Gen…Perceived value, customer attitude and loyalty in retailing (2008)Perceived value, customer att…Consumer perceptions of Internet banking in Finland: The moderating role of familiarity (2007)Consumer perceptions of Inter…Banking customers' varied reactions to service recovery strategies (2006)Banking customers' varied rea…From relationships to experiences in retail financial services (2004)From relationships to experie…The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry (2003)The Impact of Ethical Sales B…Measuring perceived service quality at UAE commercial banks (2003)Measuring perceived service q…How consumers choose a financial institution: decision‐making criteria and heuristics (2003)How consumers choose a financ…Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Exchange and Power in Social Life (2017)Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Boundary-Work and the Demarcation of Science from Non-Science: Strains and Interests in Professional Ideologies of Scientists (1983)Culture in Action: Symbols and Strategies (1986)World Society and the Nation‐State (1997)Concept Misformation in Comparative Politics (1970)The New Institutionalism: Organizational Factors in Political Life (1983)When Effect Becomes Cause: Policy Feedback and Political Change (1993)A Survey of Corporate Governance (1997)Dynamic capabilities and strategic management (1997)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1987The Economic Institutions of Capitalism14,787 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1951The Social System8,691 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1959Models of Man.3,558 cited
  • 1971The Theory of Buyer Behavior2,797 cited
  • 2017Methodology of Social Sciences2,527 cited
  • 1979An Information Processing Theory of Consumer Choice2,245 cited
  • 1968Readings in Attitude Theory and Measurement2,124 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1989The moral dimension: toward a new economics1,531 cited
  • 1981The New Social Contract: An Inquiry into Modern Contractual Relations1,436 cited

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Cited by

  • 2003Measuring perceived service quality at UAE commercial banks244 cited
  • 2003The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry192 cited
  • 2009Segmenting socially responsible mutual fund investors185 cited
  • 2010Customer switching behaviour in the Chinese retail banking industry155 cited
  • 2010Comparative evaluation of critical factors in delivering service quality of banks144 cited
  • 2011Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness142 cited
  • 2015Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation132 cited
  • 2004From relationships to experiences in retail financial services129 cited
  • 2006Banking customers' varied reactions to service recovery strategies117 cited
  • 2003How consumers choose a financial institution: decision‐making criteria and heuristics110 cited
  • 2016The impact of communication channels on mobile banking adoption109 cited
  • 2010Acceptance of E-banking among Adult Customers:An Empirical Investigation in India106 cited
  • 2008Perceived value, customer attitude and loyalty in retailing104 cited
  • 2007Consumer perceptions of Internet banking in Finland: The moderating role of familiarity102 cited
  • 2009Assessing the outcomes of Generation‐Y customers' loyalty101 cited
  • 2012Malaysian consumers' preferences for Islamic banking attributes100 cited