What Drives the Configuration of Information Technology Projects? Exploratory Research in 10 Organizations

Abstract

The development of high quality technical systems is an ongoing important element of information systems success. This paper investigates the current practice of information technology project configuration from a management viewpoint. It is based on a series of semi-structured interviews across a range of medium to large organizations in the UK, including both users and providers of IT services. It finds that project requirements, strategic IT policies, risk management, pragmatic considerations, the managed exploitation of experience and the managed adoption of new technologies drive individual project configuration. The paper proposes a new integrated model that explicitly identifies the drivers of project configuration management. It illustrates the model using a published case study and generates directions for further research and implications for practitioners.

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