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Priority queues: Where social justice and equity collide · Study

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ArticlePriority queues: Where social justice and equity collide

Matthew Alexander2011

Article2011

Priority queues: Where social justice and equity collide

Matthew Alexander · Andrew MacLaren · Kevin D. O’Gorman · Christopher James White

55 citations·0/0 files stored·Tourism Management

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Advanced Queuing Theory Analysis Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 2009Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 1965Inequity In Social Exchange 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 2010Satisfaction: a behavioral perspective on the consumer 1958Social Behavior as Exchange 1963Towards an understanding of inequity.1994Putting the Service-Profit Chain to Work

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2017Challenging conventional wisdom: Positive waiting 2021Air passengers’ willingness to pay for ancillary services on long-haul flights 2016Service Quality at Theme Parks 2023Analysis of queue management in theme parks introducing the fast pass system

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Details

Year2011

Typearticle

Published2011-10-17

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations55

Files0 public / 0

ShelfAdvanced Queuing Theory Analysis

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doi10.1016/j.tourman.2011.09.009

openalex_workW1991292764

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