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Priority queues: Where social justice and equity collide
16 references·4 citing·34 second hop
Priority queues: Where social justice and equity collide (2011)Priority queues: Where social justice and…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Service Management and Marketing (2011)Service Management and Market…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Research Design: Qualitative,…Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Do Satisfied Customers Really…Principles of Social Justice (2001)Principles of Social JusticeTourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Tourist Satisfaction with Mal…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative,…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Economics of the Public Sector (1986)Economics of the Public SectorNew directions in equity research. (1973)New directions in equity rese…Inequity In Social Exchange (1965)Inequity In Social ExchangeTowards an understanding of inequity. (1963)Towards an understanding of i…Social Behavior as Exchange (1958)Social Behavior as ExchangeAnalysis of queue management in theme parks introducing the fast pass system (2023)Analysis of queue management …Air passengers’ willingness to pay for ancillary services on long-haul flights (2021)Air passengers’ willingness t…Challenging conventional wisdom: Positive waiting (2017)Challenging conventional wisd…Service Quality at Theme Parks (2016)Service Quality at Theme ParksA Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Theory of Social Comparison Processes (1954)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Social Behavior: Its Elementary Forms (1963)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Case study research: design and methods (2011)Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users (2016)Social Exchange Theory (1976)Social Exchange Theory (2006)What Makes Online Content Viral? (2011)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Thematic Analysis (2017)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

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  • 2009Research Design: Qualitative, Quantitative, and Mixed Methods Approaches14,328 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1958Social Behavior as Exchange5,342 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
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  • 1986Economics of the Public Sector1,406 cited
  • 2001Principles of Social Justice1,389 cited
  • 2000Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination1,271 cited
  • 2005Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay

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Cited by

  • 2017Challenging conventional wisdom: Positive waiting49 cited
  • 2021Air passengers’ willingness to pay for ancillary services on long-haul flights35 cited
  • 2016Service Quality at Theme Parks31 cited
  • 2023Analysis of queue management in theme parks introducing the fast pass system19 cited