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Co-production and self-service: The application of Service-Dominant Logic

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References

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1995

The Comparative Advantage Theory of Competition

2,727 cited

Cited by

2015Impact of co-production on consumer perception of empowerment59 cited
2015Literature Review and Proposed Conceptual Framework38 cited
2015The effects of behavioral, cognitive, and decisional control in co-production service experiences33 cited
2013The S-D logic phenomenon-conceptualization and systematization by reviewing the literature of a decade(2004–2013)32 cited
2016Religiosity and Digital Piracy: An Empirical Examination29 cited
2015Service-dominant logic for managing the logistics-manufacturing interface28 cited
2016Professional buyers and the value proposition24 cited
2019Adding or destroying value? User experiences of tourism self-service technologies22 cited
2019Consumer valorization strategies in traumatic extraordinary experiences21 cited
2021How does value co-creation transform quality of life at the bottom of the pyramid?21 cited
2018From an information consumer to an information author: a new approach to business intelligence21 cited
2017Mobile Banking Services—Business Information Management with Mobile Payments19 cited
2023Consumers' paradoxical motives of co-creation: From self-service technology to crowd-sourcing platform15 cited
2021Barriers for Entering the Digital World: Exploring Customer Value Co-destruction in Self-Service Technologies15 cited
2023Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector14 cited
2016Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal13 cited