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Conceptualizing consumers' experiences of product‐harm crises
16 references·1 citing·51 second hop
Conceptualizing consumers' experiences of product‐harm crises (2013)Conceptualizing consumers' experiences of…Doing Good and Doing Better despite Negative Information?: The Role of Corporate Social Responsibility in Consumer Resistance to Negative Information (2010)Doing Good and Doing Better d…Does a Firm's Product-Recall Strategy Affect Its Financial Value? An Examination of Strategic Alternatives during Product-Harm Crises (2009)Does a Firm's Product-Recall …Weathering product-harm crises (2007)Weathering product-harm crisesThe Impact of a Product-Harm Crisis on Marketing Effectiveness (2007)The Impact of a Product-Harm …Building Better Theory by Bridging the Quantitative–Qualitative Divide* (2006)Building Better Theory by Bri…Analysing textual data in international marketing research (2005)Analysing textual data in int…Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Corporate social responsibili…Crisis Leadership: Planning for the Unthinkable (2003)Crisis Leadership: Planning f…Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations (2000)Impact of Product-Harm Crises…Consumer Response to Negative Publicity: The Moderating Role of Commitment (2000)Consumer Response to Negative…An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)An Analytic Framework for Cri…The Hidden Crisis in Product‐harm Crisis Management (1994)The Hidden Crisis in Product‐…Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology (1989)Putting Consumer Experience B…The Long Interview (1988)The Long InterviewDimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Toward a Cognitive Structure Conceptualization of Product Familiarity (1981)Toward a Cognitive Structure …Crises through the consumer lens: the role of trust, blame and risk (2018)Crises through the consumer l…Advances in Consumer Research (1992)Choosing the Right Words (1995)Image repair discourse and crisis communication (1997)Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008)The Handbook of Crisis Communication (2010)Building Strong Brands (1995)A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY. 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References

  • 1988The Long Interview5,219 cited
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  • 1989Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology1,669 cited
  • 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
  • 2000Consumer Response to Negative Publicity: The Moderating Role of Commitment1,056 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
  • 2006Building Better Theory by Bridging the Quantitative–Qualitative Divide*799 cited
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  • 2010Doing Good and Doing Better despite Negative Information?: The Role of Corporate Social Responsibility in Consumer Resistance to Negative Information267 cited
  • 2007Weathering product-harm crises

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225 cited
  • 2005Analysing textual data in international marketing research204 cited
  • 1981Toward a Cognitive Structure Conceptualization of Product Familiarity166 cited
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    • 2018Crises through the consumer lens: the role of trust, blame and risk26 cited