this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
- 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
- 1998Principles and Practice of Structural Equation Modeling36,041 cited
- 1988On the Evaluation of Structural Equation Models26,139 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
- 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
- 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1984A Service Quality Model and its Marketing Implications6,560 cited
- 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
- 2004E-S-QUAL3,962 cited
- 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
- 1990Delivering quality service: balancing customer perceptions and expectations
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work