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ArticleRelational behaviors in marketing channel relationships: Transaction cost implications

Stephen Keysuk Kim2007

Article2007

Relational behaviors in marketing channel relationships: Transaction cost implications

Stephen Keysuk Kim

31 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Supply Chain and Inventory Management Quality and Supply Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1994The Commitment-Trust Theory of Relationship Marketing 1987The Economic Institutions of Capitalism 1977Estimating Nonresponse Bias in Mail Surveys 1986The Economic Institutions of Capitalism 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1994Developmental Processes of Cooperative Interorganizational Relationships

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2010Cross-border relationships and performance: Revisiting a complex linkage 2014An analytic decision making framework to evaluate multiple marketing channels 2011The influences of relationship marketing strategy and transaction cost on customer satisfaction, perceived risk, and customer loyalty 2013Beyond Relationship Quality: Examining Relationship Management Effectiveness 2021Performance effects of trust-dependence congruence: The mediating role of relational behaviors

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Year2007

Typearticle

Published2007-05-30

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations31

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2007.03.006

openalex_workW1992962040

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