Article2004

Understanding Customer Choices in E-Financial Services

45 citations0/0 files storedCalifornia Management Review

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Digital Transformation in Financial Services

Abstract

Despite extensive focus on e-services by scholars, many questions related to understanding the market drivers of customer choices in e-services remain unexplored. Therefore, building on past research and recognizing the need to systematically assess the relative importance of various choice drivers, we developed a framework for developing effective e-financial service offerings and conducted an empirical study of customers in the United States. Our single industry-focus is in keeping with similar industry-specific research in e-services.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 45 citations exist upstream.

References

1979Prospect Theory: An Analysis of Decision under Risk 1988Prospect theory: An analysis of decision under risk 1997Customer value: The next source for competitive advantage 2000Information Rules: A Strategic Guide to the Network Economy 1987Dimensions of Consumer Expertise 2002Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior 1990Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice 1999Information Rules: A Strategic Guide to the Network Economy

Cited by

2012Willing to pay for quality personalization? Trade-off between quality and privacy 2022Uncovering the digitalization impact on consumer decision-making for checking accounts in banking 2008Customer heterogeneity in operational e‐service design attributes 2015Impacto de la responsabilidad social empresarial en el comportamiento de compra y disposicion a pagar de consumidores bogotanos 2011New financial service development for banks in Taiwan based on customer needs and expectations

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.