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End-user training methods

37 citations0/0 files storedACM SIGCPR Conference on Computer Personnel Research (SIGCPR)

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Human Resource Development and Performance Evaluation Information Systems Education and Curriculum Development Spreadsheets and End-User Computing

Abstract

End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with little research to support new approaches. Thus, extensive research is required in the future. To be credible, end-user training research should preserve and build upon the significant literature that exists, both in IS and Education. This paper provides a review of EUT literature focusing on training methods. It summarizes the findings, while pointing out key future research issues.

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References

1978Self-efficacy: Toward a unifying theory of behavioral change 1953Science and Human Behavior 1968Educational Psychology: A Cognitive View 1992The Duality of Technology: Rethinking the Concept of Technology in Organizations 1956Taxonomy of Educational Objectives: The Classification of Educational Goals.1994Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory 1991Learning Theories: An Educational Perspective 1987Cognitive Psychology and Its Implications

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2009A Meta-Theory for Understanding Information Systems Within Sociotechnical Systems 2012Assessment Effectiveness on the Job Training in Higher Education (Case Study: Takestan University)2011A comparative analysis of end‐user training methods 2010Designing training content through Group Storytelling 2008The role of technology and authentic task contexts in promoting inclusive learning for disabled and non-disabled college students 2010

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