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Frontline employees׳ attitudes towards self-service technologies: Threats or opportunity for job performance?

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References

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2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors

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1,895 cited

1985A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings1,818 cited

1987THE VALIDITY OF THE JOB CHARACTERISTICS MODEL: A REVIEW AND META‐ANALYSIS1,634 cited

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