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A systemic approach to achieve operational excellence in hotel services
14 references·0 citing·35 second hop
A systemic approach to achieve operational excellence in hotel services (2009)A systemic approach to achieve operationa…TPM in Process Industries (2017)TPM in Process IndustriesQuality function deployment (2012)Quality function deploymentValues‐based service quality for sustainable business (2007)Values‐based service quality …MQFD: a model for synergising TPM and QFD (2006)MQFD: a model for synergising…Integrating TPM and QFD for improving quality in maintenance engineering (2006)Integrating TPM and QFD for i…Guidelines for Failure Mode and Effects Analysis (FMEA), for Automotive, Aerospace, and General Manufacturing Industries (2003)Guidelines for Failure Mode a…TPM - A Route to World Class Performance (2000)TPM - A Route to World Class …The “QFD/FMEA interface” (1998)The “QFD/FMEA interface”Key Concepts for New Service Development (1996)Key Concepts for New Service …Integrating Customer Requirements into Product Designs (1995)Integrating Customer Requirem…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…The House of Quality (1988)The House of QualityIntroduction to TPM : total productive maintenance (1988)Introduction to TPM : total p…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)An exploratory study of the use of quality tools and techniques in product development (2005)The Application of New Product Development Tools in Industry: The Case of Singapore (2006)Cost‐oriented failure mode and effects analysis (2008)Customer Requirement Management in Product Development: A Review of Research Issues (2006)Problem structuring using computer-aided morphological analysis (2006)The Sources of Innovation (2007)Customer and Supplier Involvement in Design: The Moderating Role of Incremental and Radical Innovation Capability (2013)Designing services that deliver (1984)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Partnerships from cannibals with forks: The triple bottom line of 21st‐century business (1998)Cannibals with forks: the triple bottom line of 21st century business (1999)Evolving to a New Dominant Logic for Marketing (2003)Sustainability Performance Measurement for sustainable organizations: beyond compliance and reporting (2008)Implications of a sustainability policy for facilities management organisations (2011)Managing operations by a logistics company for sustainable service quality: Indian perspective (2020)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)The Theory and Practice of Online Learning (2008)Is the make-buy decision process a core competence? (1996)Manufacturing productivity improvement using effectiveness metrics and simulation analysis (2003)Performance measurement using overall equipment effectiveness (OEE): literature review and practical application discussion (2008)A framework for identifying differences and similarities in the managerial competencies associated with different modes of product life extension (2005)Evaluation of overall line effectiveness (OLE) in a continuous product line manufacturing system (2006)Optimizing OEE, productivity and production cost for improving sales volume in an automobile industry through TPM: a case study (2016)
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References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1988The House of Quality2,266 cited
  • 2012Quality function deployment1,105 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1988Introduction to TPM : total productive maintenance712 cited
  • 1995Integrating Customer Requirements into Product Designs208 cited
  • 2017TPM in Process Industries120 cited
  • 2007Values‐based service quality for sustainable business88 cited
  • 1998The “QFD/FMEA interface”70 cited
  • 2006Integrating TPM and QFD for improving quality in maintenance engineering65 cited
  • 2003Guidelines for Failure Mode and Effects Analysis (FMEA), for Automotive, Aerospace, and General Manufacturing Industries65 cited
  • 2000TPM - A Route to World Class Performance46 cited
  • 2006MQFD: a model for synergising TPM and QFD14 cited

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