Making the Transition From Single-Unit To Multi-Unit Fast-Service Management: What Are the Requisite Skills and Educational Needs?

Abstract

In this research the requisite functional skills and training needs of multi-unit fast service managers are examined. Responses from 164 multi-unit managers are analyzed, and the results indicate that there are additional skills, beyond those required at the single-unit level, necessary to operate effectively at the multi-unit level. Implications for managers and educators are discussed.

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