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Making the Transition From Single-Unit To Multi-Unit Fast-Service Management: What Are the Requisite Skills and Educational Needs?

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References

2001The Management of Service Operations348 cited
1982Organization Change and Development: A Systems View249 cited
1986What are unit managers supposed to do? A contingent methodology for investigating managerial role requirements57 cited
1980What the Restaurant Manager Needs to Know48 cited
1984Restaurant Managers22 cited

Cited by

1999Multi‐unit management in the hospitality industry: a late twentieth century phenomenon39 cited
2008Multi‐unit managers: training needs and competencies for casual dining restaurants17 cited
2000Multi-Unit Management in Service Operations: Alternative Approaches in the UK Hospitality Industry4 cited

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