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Managing change: a barrier to TQM implementation in service industries

16 references·16 citing·41 second hopsampled

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References

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1996

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Strategy and Organizational Capacity: Finding a Fit

104 cited

Cited by

2012A structural equation model of TQM, market orientation and service quality108 cited
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2008Internal service – barriers, flows and assessment78 cited
2015Identification and prioritization of barriers to total quality management implementation in service industry73 cited
2012Total quality management in service sector: a literature review69 cited
2007The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus69 cited
2011The important role of change management in environmental management system implementation68 cited
2012Components of sustainable improvement systems: theory and practice67 cited
2015Total quality management practices and performance outcomes in Spanish service companies66 cited
2010Quality management initiatives in Europe: An empirical analysis according to their structural elements56 cited
2011Lean thinking with improvement teams in retail distribution: a case study54 cited
2007The synergic relationship between TQM and marketing in creating customer value53 cited
2011Innovation Types and Talent Management for Innovation52 cited
2017Continuous improvement methodologies and practices in hospitality and tourism45 cited
2011ISO 9000 maintenance in service organisations: tales from two companies40 cited
2018Role of internal and external organizational factors in TQM implementation37 cited