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The real cost of making customers wait

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1965A Theory of the Allocation of Time10,338 cited
1956The Output of a Queuing System696 cited
2016Production operations management394 cited
1976Time and Consumer Behavior: An Interdisciplinary Overview298 cited
2016The Strategy and Tactics of Pricing294 cited
1977A Classified Bibliography of Research on Optimal Design and Control of Queues194 cited
1981The Output of a Queueing System156 cited
1994Planning Service Capacity When Demand Is Sensitive to Delay55 cited
1989Shopping Model of the Time‐Sensitive Consumer48 cited

Cited by

2006Performance Measures for Service Systems with a Random Arrival Rate28 cited
2005Coordinating Service‐Sensitive Demand and Capacity by Adaptive Decision Making: An Application of Case‐Based Decision Theory*26 cited
2008Optimal static pricing for a service facility with holding costs18 cited
2020Small Queuing Restaurant Sustainable Revenue Management14 cited

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