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ArticleTerritoriality revisited: Other customer's perspective

Luorong Wu2014

Article2014

Territoriality revisited: Other customer's perspective

Luorong Wu · Anna S. Mattila

49 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Consumer Retail Behavior Studies

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References

1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions 1972Nonverbal communication in human interaction 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn

Cited by

2016Product diversification and property performance in the urban lodging market: The relationship and its moderators 2022Treat for affection? Customers’ differentiated responses to pro-customer deviance 2020What goes on between customers? A cross-industry study of customer-to-customer interaction (CCI)2022When observers of customer incivility revisit the restaurant: roles of relationship closeness and norms

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Year2014

Typearticle

Published2014-01-04

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations49

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijhm.2013.12.001

openalex_workW1994719347

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2020

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