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Organization design for service excellence: A review of the literature
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Organization design for service excellence: A review of the literature (1996)Organization design for service excellenc…Exploring the role of service touchpoints on the path to financial, behavioral and relational customer outcomes: insights from a B2B service context (2021)Exploring the role of service…Leave or stay with a lonely leader? An investigation into whether, why, and when leader workplace loneliness increases team turnover intentions (2019)Leave or stay with a lonely l…Retail service excellence: antecedents and consequences (2018)Retail service excellence: an…What service excellence can learn from business excellence models (2013)What service excellence can l…Service Engineering industrieller Dienstleistungen (2005)Service Engineering industrie…NIGERIAN PUBLIC ADMINISTRATORS' PERCEPTION OF THE IMPORTANCE OF MANAGERIAL SKILLS (2002)NIGERIAN PUBLIC ADMINISTRATOR…Die Betriebswirtschaft (1953)Designing services that deliver (1984)Understanding Customer Expectations of Service (1991)Emotion: A Psychoevolutionary Synthesis (1980)Attractive Quality and Must-Be Quality (1984)Zero defections: quality comes to services. (1990)A critical review of service excellence models: towards developing an integrated framework (2014)Human-centric AI: transforming service ecosystems for inclusivity and excellence in resource-constrained contexts (2025)A Strategy of Decision. (1964)Papers on the Science of Administration (1937) (2016)The New Public Management (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Implementasi Pelayanan Prima Sebagai Upaya Meningkatkan Marketing Sekolah (2019)Delight and Commitment—Revisiting the Satisfaction-Loyalty Link (2021)Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry (2021)Social Capital in the Creation of Human Capital (1988)Bowling alone: the collapse and revival of American community (2000)Social Capital in the Creation of Human Capital (2000)Gender Differences in the Effect of Workplace Loneliness on Organizational Citizenship Behaviors Mediated by Work Engagement (2021)How psychological safety influences intention to leave? The mediation roles of networking ability and relational job crafting (2023)Religiosity as a buffer of the harmful effects of workplace loneliness on negative work rumination and job performance (2024)The Norm of Reciprocity: A Preliminary Statement (1960)Social Exchange Theory: An Interdisciplinary Review (2005)
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  • 2013What service excellence can learn from business excellence models38 cited
  • 2018Retail service excellence: antecedents and consequences37 cited
  • 2019Leave or stay with a lonely leader? An investigation into whether, why, and when leader workplace loneliness increases team turnover intentions28 cited
  • 2021Exploring the role of service touchpoints on the path to financial, behavioral and relational customer outcomes: insights from a B2B service context18 cited
  • 2005Service Engineering industrieller Dienstleistungen13 cited
  • 2002NIGERIAN PUBLIC ADMINISTRATORS' PERCEPTION OF THE IMPORTANCE OF MANAGERIAL SKILLS5 cited

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