Designing Performance Management Systems for Total Quality Implementation

David A. Waldman

79 citations0/0 files storedJournal of Organizational Change Management

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Quality and Supply Management Accounting and Organizational Management Management Systems and Quality Improvement

Abstract

Based on recently proposed principles of total quality management (TQM), takes a system‐oriented perspective with regard to the design of performance management systems in organizations. The underlying premiss of this orientation is that methods for managing individual and group performance must be compatible with continuous improvement efforts and customer‐based TQM strategies.

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1948The Theory of Social and Economic Organization.1982Out of the Crisis 2015Strategic human resource management 1981Goal setting and task performance: 1969–1980.1982Quality, productivity, and competitive position 1989An Instrument for Measuring the Critical Factors of Quality Management 1986Leader-Member Exchange Model of Leadership: A Critique and Further Development 1979The Social Psychology of Organizations, (2nd Ed)

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2008The impacts of leadership style and best practices on company performances: Empirical evidence from business firms in Malaysia 2003Total quality management principles and practices in China 2005A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence*1970Employee Perceptions of The Relationship Between Strategy, Rewards, and Organizational Performance 2009Continuous improvement: role of organisational learning mechanisms 2018Establishing relationship between TQM practices and employee performance: The mediating role of change readiness

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