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Designing Performance Management Systems for Total Quality Implementation

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References

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Cited by

2008The impacts of leadership style and best practices on company performances: Empirical evidence from business firms in Malaysia87 cited
2003Total quality management principles and practices in China79 cited
2005A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence*76 cited
1970Employee Perceptions of The Relationship Between Strategy, Rewards, and Organizational Performance72 cited
2018Establishing relationship between TQM practices and employee performance: The mediating role of change readiness70 cited
2009Continuous improvement: role of organisational learning mechanisms70 cited
1996Operational, organizational, and human resource factors predictive of customer perceptions of service quality61 cited
2005A Systemic View of Change Management and Its Conceptual Underpinnings55 cited
2006The compatibility of performance appraisal systems with TQM principles – evidence from current practice52 cited
2015Can enhanced performance management support public sector change?47 cited
2003Diversity management in organizational change: towards a systemic framework47 cited
2003Performance management when innovation and learning become critical performance indicators44 cited
2004HR performance evaluation in the context of TQM43 cited
2012The relationship between employee involvement, partnership management and supply performance42 cited
2006Human aspects in a quality management context and their effects on performance39 cited
2001A linear structural modelling of Total Quality Management practices in manufacturing companies in Malaysia29 cited