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When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement
16 references·16 citing·30 second hopsampled
When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement (2006)When Brand Attitudes Affect the Customer …Advances in Consumer Research (2025)Advances in Consumer ResearchThe Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Psychology of Attitudes (1997)The Psychology of AttitudesThe Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Testing Structural Equation Models. (1995)Testing Structural Equation M…Testing Structural Equation Models. (1994)Testing Structural Equation M…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Structural Equations with Latent Variables (1989)Structural Equations with Lat…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Are they being authentic? The effects of self-disclosure and message sidedness on sponsored post effectiveness (2021)Are they being authentic? The…Something social, something entertaining? How digital content marketing augments consumer experience and brand loyalty (2020)Something social, something e…Experience and attitude towards luxury brands consumption in an emerging market (2020)Experience and attitude towar…The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention (2019)The impact of perceived price…The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb users (2018)The effect of hedonic and uti…Enhancing loyalty: When improving consumer satisfaction and delight matters (2018)Enhancing loyalty: When impro…The effect of involvement on visual attention and product choice (2015)The effect of involvement on …The antecedents and consequences of well-being perception: An application of the experience economy to golf tournament tourists (2015)The antecedents and consequen…Building, measuring, and profiting from customer loyalty (2015)Building, measuring, and prof…Online apparel retailing: roles of e‐shopping quality and experiential e‐shopping motives (2012)Online apparel retailing: rol…The Antecedents and Consequences of Brand Prestige in Luxury Restaurants (2011)The Antecedents and Consequen…Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender-difference approach (2010)Effects of campus foodservice…Using PLS to Investigate Interaction Effects Between Higher Order Branding Constructs (2009)Using PLS to Investigate Inte…A SCALE OF CONSUMER ENGAGEMENT (2009)A SCALE OF CONSUMER ENGAGEMENTStudying Chinese generation Y consumers' involvement in fashion clothing and perceived brand status (2008)Studying Chinese generation Y…Consumer satisfaction (2008)Consumer satisfactionA Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)When to use and how to report the results of PLS-SEM (2018)From Intentions to Actions: A Theory of Planned Behavior (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997The Psychology of Attitudes7,143 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1991Assessing Construct Validity in Organizational Research

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6,615 cited

Cited by

  • 2015Building, measuring, and profiting from customer loyalty356 cited
  • 2018The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb users236 cited
  • 2020Something social, something entertaining? How digital content marketing augments consumer experience and brand loyalty227 cited
  • 2019The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention216 cited
  • 2012Online apparel retailing: roles of e‐shopping quality and experiential e‐shopping motives204 cited
  • 2020Experience and attitude towards luxury brands consumption in an emerging market198 cited
  • 2008Studying Chinese generation Y consumers' involvement in fashion clothing and perceived brand status190 cited
  • 2018Enhancing loyalty: When improving consumer satisfaction and delight matters180 cited
  • 2009A SCALE OF CONSUMER ENGAGEMENT165 cited
  • 2015The effect of involvement on visual attention and product choice157 cited
  • 2009Using PLS to Investigate Interaction Effects Between Higher Order Branding Constructs148 cited
  • 2010Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender-difference approach142 cited
  • 2011The Antecedents and Consequences of Brand Prestige in Luxury Restaurants138 cited
  • 2008Consumer satisfaction138 cited
  • 2021Are they being authentic? The effects of self-disclosure and message sidedness on sponsored post effectiveness137 cited
  • 2015The antecedents and consequences of well-being perception: An application of the experience economy to golf tournament tourists135 cited