Article2009

What are real problems in enterprise system adoption?

59 citations0/0 files storedIndustrial Management & Data Systems

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

ERP Systems Implementation and Impact Technology Adoption and User Behaviour Information Systems Theories and Implementation

Abstract

Purpose The purpose of this paper is to understand the nature of the difficulties experienced during enterprise system (ES) adoption. More specifically, this paper aims to investigate interrelations between these difficulties and therefore identify the source difficulties that cause other problems. Design/methodology/approach The research methodology is based on grounded theory approach and draws from the experience of a few dozen ES adopters. Interviews with ES practitioners are conducted and open coding procedure is applied during the process of data gathering. Next, axial coding is used to verify problem categories and subcategories. Finally, causal mapping analysis is performed in order to reveal interrelations among difficulties and elicit source problems. Findings The results suggest causal relationship among various problem categories and reveal seven source difficulties in ES implementation: knowledge of employees holding various positions in the adopter organisations' hierarchy, changes in the enterprise occurring during ES adoption, finance, enterprise structure, information technology (IT) infrastructure, data import and legacy systems, and training schedule. Research limitations/implications The need for further research in order to incorporate multiple stakeholder view, project phase, and success measure. Practical implications The results may help practitioners in reaching the problems' source and thus facilitate overcoming the actual problems rather than ineffectively struggling with their symptoms. As a result, practitioners may better anticipate possible problems and assess potential threats to their projects. Originality/value This study gives insight into the actual problems experienced by ES adopters. It also identifies the real problems encountered during ES implementation as well as the other problems that occur as a result of these source difficulties.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 59 citations exist upstream.

References

1968The Discovery of Grounded Theory; Strategies for Qualitative Research 1990Grounded theory research: Procedures, canons, and evaluative criteria 1993CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development 2000The Enterprise System Experience— From Adoption to Success 2005The impact of critical success factors across the stages of enterprise resource planning implementations 2000Learning from adopters' experiences with ERP: problems encountered and success achieved 2007ERP implementation: a compilation and analysis of critical success factors 2000The ERP Revolution: Surviving vs. Thriving

Cited by

2011The Same, but Different: Enterprise Systems Adoption Lifecycles in Transition Economies 2013Improving Industrial Engineering Performance through a Successful Project Management Office 2011Contrasting ERP Absorption Between Transition and Developed Economies From Central and Eastern Europe (CEE)2015Do Organizational Ethics Improve IT Job Satisfaction in the Visegrád Group Countries? Insights from Poland 2012

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.