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The Effects of a Combined Task Clarification, Goal Setting, Feedback, and Performance Contingent Consequence Intervention Package on Telephone Customer Service in a Medical Clinic Environment

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References

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1997The Effectiveness of Task Clarification, Positive Reinforcement and Corrective Feedback in Changing Courtesy Among Police Staff

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31 cited

2008The Behavior Engineering Model at Work on a Small Scale: Using Task Clarification, Self-Monitoring, and Public Posting to Improve Customer Service20 cited

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2016Graphic Feedback, Performance Feedback, and Goal Setting Increased Staff Compliance With a Data Collection Task at a Large Residential Facility25 cited