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A framework for customer oriented business process modelling · Study

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ArticleA framework for customer oriented business process modelling

Mikko Rajala1996

Article1996

A framework for customer oriented business process modelling

Mikko Rajala · Tapani Savolainen

24 citations·0/0 files stored·Computer Integrated Manufacturing Systems

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Business Process Modeling and Analysis Management Systems and Quality Improvement Quality Function Deployment in Product Design

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1978Statistics for experimenters. An introduction to design, data analysis, and model building.1993The Voice of the Customer 1984STATISTICAL DECISION THEORY: FOUNDATIONS, CONCEPTS, AND METHODS 1995Future manufacturing systems—Towards the extended enterprise 1993Quality Function Deployment: Linking a Company With Its Customers 1994A strategy for evaluating alternative information system designs for business process reengineering 1995Avoid a Flop: Use QFD With Questionnaires.

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1997Exploration methods in business process re-engineeringarticle · 3 shared references 2006A Strategy for Managing Customer-oriented Product Designarticle · 2 shared references 1996Beyond Accuracy: What Data Quality Means to Data Consumersarticle · 1 shared reference 1997Customer value: The next source for competitive advantagearticle · 1 shared reference 1994Customer Satisfaction, Market Share, and Profitability: Findings From Swedenchapter · 1 shared reference 1991Quality Engineering Using Robust Designarticle · 1 shared reference

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Year1996

Typearticle

Published1996-07-01

VenueComputer Integrated Manufacturing Systems

ISSN-L0951-5240

Languageen

Citations24

Files0 public / 0

ShelfBusiness Process Modeling and Analysis

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doi10.1016/s0951-5240(96)00008-0

openalex_workW1996334698

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