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A framework for customer oriented business process modelling
7 references·0 citing·26 second hop
A framework for customer oriented business process modelling (1996)A framework for customer oriented busines…Future manufacturing systems—Towards the extended enterprise (1995)Future manufacturing systems—…Avoid a Flop: Use QFD With Questionnaires. (1995)Avoid a Flop: Use QFD With Qu…A strategy for evaluating alternative information system designs for business process reengineering (1994)A strategy for evaluating alt…The Voice of the Customer (1993)The Voice of the CustomerQuality Function Deployment: Linking a Company With Its Customers (1993)Quality Function Deployment: …STATISTICAL DECISION THEORY: FOUNDATIONS, CONCEPTS, AND METHODS (1984)STATISTICAL DECISION THEORY: …Statistics for experimenters. An introduction to design, data analysis, and model building. (1978)Statistics for experimenters.…The Goal: A Process of Ongoing Improvement (1984)Process modeling (1992)Integrating simulation in organizational design studies (1999)The ISSUE methodology for quantifying benefits from information systems (1999)A socio-technical approach to business process simulation (2008)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The House of Quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)The fifth discipline, the art and practice of the learning organization (1991)The machine that changed the world (1992)Reengineering the corporation: A manifesto for business revolution (1993)The outsourcing process strategies for evaluation and management (2005)Agile manufacturing practices: the role of big data and business analytics with multiple case studies (2017)Agile manufacturing: an evolutionary review of practices (2018)Discrete and Continuous Representations of Unobserved Heterogeneity in Choice Modeling (1999)Statistical Demography and Forecasting (2005)A coordination mechanism for a supply chain with demand information updating (2006)Quality Engineering Using Robust Design (1991)A review of techniques for parameter sensitivity analysis of environmental models (1994)Response Surfaces: Designs and Analyses (1997)Sensitivity analysis of relative worth in quality function deployment matrices (2012)Sharpening logistics customer service strategy planning by applying Kano's quality element classification (1998)Operations management (2001)Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines (2009)
this work references cited by second hop

References

  • 1978Statistics for experimenters. An introduction to design, data analysis, and model building.4,021 cited
  • 1993The Voice of the Customer1,969 cited
  • 1984STATISTICAL DECISION THEORY: FOUNDATIONS, CONCEPTS, AND METHODS220 cited
  • 1995Future manufacturing systems—Towards the extended enterprise216 cited
  • 1993Quality Function Deployment: Linking a Company With Its Customers129 cited
  • 1994A strategy for evaluating alternative information system designs for business process reengineering50 cited
  • 1995Avoid a Flop: Use QFD With Questionnaires.16 cited

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