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Student support in distance education in the 21st century: Learning from service management
16 references·5 citing·33 second hop
Student support in distance education in the 21st century: Learning from service management (2000)Student support in distance education in …Distance Education: International Perspectives (2020)Distance Education: Internati…The Planning and Management of Distance Education (2019)The Planning and Management o…Distance Teaching for Higher and Adult Education (2018)Distance Teaching for Higher …Foundations of Distance Education (2013)Foundations of Distance Educa…E-Moderating (2004)E-ModeratingE-Moderating: The Key to Teaching and Learning Online (2003)E-Moderating: The Key to Teac…The McDonaldization of Society (2001)The McDonaldization of SocietyPlanning Student Support for Open and Distance Learning (2000)Planning Student Support for …The McDonaldization Thesis: Explorations and Extensions (1998)The McDonaldization Thesis: E…The McDonaldization Thesis: (1996)The McDonaldization Thesis:Intellectuals in the Middle Ages (1996)Intellectuals in the Middle A…The post-bureaucratic organization: New perspectives on organizational change (1995)The post-bureaucratic organiz…Technology, open learning, and distance education (1995)Technology, open learning, an…Supporting Communities of Learners with Technology: A Vision for Integrating Technology with Learning in Schools. (1995)Supporting Communities of Lea…The McDonaldization of Society (1994)The McDonaldization of SocietyService Management: Strategy and Leadership in Service Businesses. (1985)Service Management: Strategy …The gap between student perceptions and expectations of quality support services at the University of South Africa (2019)The gap between student perce…History and heritage in open, flexible and distance education (2012)History and heritage in open,…Distance Education Students’ Perceptions of Library Support Services: Mississippi Public Community and Junior Colleges (2005)Distance Education Students’ …Designing instruction for technology-enhanced learning (2002)Designing instruction for tec…The Changing Faces of Virtual Education. (2001)The Changing Faces of Virtual…Corporate Financial Structure and Managerial Incentives (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Labor and Monopoly Capital (1974)The Constitution of Society. Outline of the Theory of Structuration (1984)The Condition of Postmodernity: An Enquiry into the Origins of Cultural Change (1991)Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow (2000)Rethinking Globalization: Glocalization/Grobalization and Something/Nothing (2003)The special features of sport: A critical revisit (2009)Assessing online collaborative learning: process and product (2003)Emerging Technologies in Distance Education (2010)Integrating cognitive load theory and concepts of human–computer interaction (2010)The Disneyization of Society (1999)New Public Management Is Dead--Long Live Digital-Era Governance (2005)A review of innovation research in tourism (2009)Theoretical Challenges for Distance Education in the 21st Century: A Shift from Structural to Transactional Issues (2000)Distance Education Trends: Integrating new technologies to foster student interaction and collaboration (2006)A meta-analysis of blended learning and technology use in higher education: from the general to the applied (2014)ASSESSING TEACHING PRESENCE IN A COMPUTER CONFERENCING CONTEXT (2001)A Meta-Analysis of Three Types of Interaction Treatments in Distance Education (2009)Transforming online teaching practice: critical analysis of the literature on the roles and competencies of online teachers (2011)Affirming authenticity (1999)An Introduction to the Sociology of Sports Mega-Events (2006)The truth about tourism (2006)Effects of Different Types of Interaction on Learning Achievement, Satisfaction and Participation in Web-Based Instruction (2002)Theory and practice of online learning (2004)What Makes the Difference? A Practical Analysis of Research on the Effectiveness of Distance Education (2005)Consuming Life (2001)Enchanting Ethical Consumerism (2007)Introduction to the Special Issue: Communication Processes for Virtual Organizations (1999)Framing Interorganizational Network Change: A Network Inertia Perspective (2006)Exploring social constructions of followership: A qualitative study (2010)
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References

  • 2004E-Moderating2,201 cited
  • 2001The McDonaldization of Society1,665 cited
  • 2013Foundations of Distance Education836 cited
  • 1985Service Management: Strategy and Leadership in Service Businesses.736 cited
  • 1995Technology, open learning, and distance education725 cited
  • 1994The McDonaldization of Society698 cited
  • 1995The post-bureaucratic organization: New perspectives on organizational change497 cited
  • 1996The McDonaldization Thesis:459 cited
  • 2003E-Moderating: The Key to Teaching and Learning Online407 cited
  • 1998The McDonaldization Thesis: Explorations and Extensions375 cited
  • 2020Distance Education: International Perspectives332 cited
  • 2000Planning Student Support for Open and Distance Learning316 cited
  • 1995Supporting Communities of Learners with Technology: A Vision for Integrating Technology with Learning in Schools.288 cited
  • 2019The Planning and Management of Distance Education173 cited
  • 1996Intellectuals in the Middle Ages143 cited
  • 2018Distance Teaching for Higher and Adult Education125 cited

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Cited by

  • 2002Designing instruction for technology-enhanced learning75 cited
  • 2012History and heritage in open, flexible and distance education69 cited
  • 2001The Changing Faces of Virtual Education.60 cited
  • 2019The gap between student perceptions and expectations of quality support services at the University of South Africa29 cited
  • 2005Distance Education Students’ Perceptions of Library Support Services: Mississippi Public Community and Junior Colleges1 cited