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Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings
16 references·16 citing·36 second hopsampled
Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Importance values for Importance–Performa…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Judgement under Uncertainty: Heuristics and Biases (1983)Judgement under Uncertainty: …Extensional versus intuitive reasoning: The conjunction fallacy in probability judgment. (1983)Extensional versus intuitive …The Framing of Decisions and the Psychology of Choice (1981)The Framing of Decisions and …Importance-Performance Analysis (1977)Importance-Performance Analys…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Intransitivity of preferences. (1969)Intransitivity of preferences.Simultaneous conjoint measurement: A new type of fundamental measurement (1964)Simultaneous conjoint measure…The theory of decision making. (1954)The theory of decision making.The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis (2020)The Impact of COVID-19 on Tou…Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country (2020)Importance – Performance Anal…Internal oriented resources and social enterprises’ performance: How can social enterprises help themselves before helping others? (2018)Internal oriented resources a…New applications for importance-performance analysis (IPA) in higher education (2017)New applications for importan…A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis (2016)A comparison of service quali…Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques (2014)Prioritisation of the hotel a…Investigating the different approaches to importance–performance analysis (2014)Investigating the different a…Importance–performance analysis in tourism: A framework for researchers (2014)Importance–performance analys…Importance-performance analysis: A valid management tool? (2014)Importance-performance analys…But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico (2011)But are tourists satisfied? I…A new importance–performance analysis approach for customer satisfaction evaluation supporting PSS design (2011)A new importance–performance …An effective evaluation model and improvement analysis for national park websites: A case study of Taiwan (2010)An effective evaluation model…Some insights on conceptualizing and measuring service quality (2009)Some insights on conceptualiz…A transformation function corresponding to IPA and gap analysis (2009)A transformation function cor…Fuzzy neural based importance-performance analysis for determining critical service attributes (2008)Fuzzy neural based importance…An application of importance-performance analysis (IPA) to the management of sport centres (2008)An application of importance-…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Judgment under Uncertainty: Heuristics and Biases (1974)Prospect Theory: An Analysis of Decision under Risk (1979)Perception of Risk (1987)Prospect theory: An analysis of decision under risk (1988)Toward a Theory of Situation Awareness in Dynamic Systems (1995)Framing Processes and Social Movements: An Overview and Assessment (2000)A circumplex model of affect. (1980)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An Inventory for Measuring Depression (1961)Time Discounting and Time Preference: A Critical Review (2002)A perspective on judgment and choice: Mapping bounded rationality. (2003)Dual-Processing Accounts of Reasoning, Judgment, and Social Cognition (2007)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Introduction: epistemic communities and international policy coordination (1992)Investor Psychology and Security Market Under‐ and Overreactions (1998)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1981The Framing of Decisions and the Psychology of Choice17,834 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1983Extensional versus intuitive reasoning: The conjunction fallacy in probability judgment.3,990 cited
  • 1983Judgement under Uncertainty: Heuristics and Biases3,812 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1954The theory of decision making.2,708 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1969Intransitivity of preferences.2,195 cited
  • 1964Simultaneous conjoint measurement: A new type of fundamental measurement2,008 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction

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1,904 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • Cited by

    • 2014Importance-performance analysis: A valid management tool?339 cited
    • 2014Importance–performance analysis in tourism: A framework for researchers302 cited
    • 2014Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques199 cited
    • 2011But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico194 cited
    • 2009Some insights on conceptualizing and measuring service quality154 cited
    • 2010An effective evaluation model and improvement analysis for national park websites: A case study of Taiwan153 cited
    • 2011A new importance–performance analysis approach for customer satisfaction evaluation supporting PSS design131 cited
    • 2020The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis130 cited
    • 2020Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country122 cited
    • 2009A transformation function corresponding to IPA and gap analysis114 cited
    • 2016A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis108 cited
    • 2014Investigating the different approaches to importance–performance analysis103 cited
    • 2008An application of importance-performance analysis (IPA) to the management of sport centres97 cited
    • 2018Internal oriented resources and social enterprises’ performance: How can social enterprises help themselves before helping others?96 cited
    • 2008Fuzzy neural based importance-performance analysis for determining critical service attributes93 cited
    • 2017New applications for importance-performance analysis (IPA) in higher education91 cited