References

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• 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
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• 2002The Free Press1,671 cited
• 2010Industrial Product-Service Systems—IPS 2993 cited
• 2008Business Process Management Workshops761 cited
• 2006Life cycle oriented design of technical Product-Service Systems637 cited
• 2001An Integrated Model for the Effects of Perceived Product, Perceived Service Quality, and Perceived Price Fairness on Consumer Satisfaction and Loyalty397 cited
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• 2005Produktkomplexität managen33 cited