Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Defining and measuring productivity in the public sector: managerial perceptions

7 references·16 citing·46 second hop

FromToDepth

this work references cited by second hop

References

1993Making democracy work: civic traditions in modern Italy14,307 cited
1994Making Democracy Work7,882 cited
1997Customer contributions and roles in service delivery968 cited
2001The performance prism in practice648 cited
2002Service productivity595 cited
2005Demystifying productivity and performance466 cited
2005Performance management in the UK public sector168 cited

Cited by

2012Productivity Through Effectiveness and Efficiency in the Banking Industry100 cited
2017Do HR Practices Influence Job Satisfaction? Examining the Mediating Role of Employee Engagement in Indian Public Sector Undertakings78 cited
2021Mapping SME productivity research: a systematic review of empirical evidence and future research agenda74 cited
2020The present and future of intellectual capital in the healthcare sector73 cited
2013The productivity challenge in services: measurement and strategic perspectives66 cited
2015The connection between organizational climate and well-being at work66 cited
2020The impact of public sector scorecard adoption on the effectiveness of accounting information systems towards the sustainable performance in public sector65 cited
2016

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Public sector inefficiencies: Are we addressing the root causes?

65 cited

2013Can we measure public sector innovation? A literature review56 cited

2018The effectiveness of knowledge management in the public sector51 cited

2012Contribution to social exchange in public organizations: examining how support, trust, satisfaction, commitment and work outcomes are related44 cited

2014Service production process: implications for service productivity41 cited

2014Distinctive features of service performance measurement41 cited

2011Clashes as potential for innovation in public service sector reform39 cited

2012Welfare service system productivity: the concept and its application32 cited

2012A contingency approach to performance measurement in service operations31 cited