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Tourism service quality improvement – ‘the early bird catches the worm’
16 references·0 citing·43 second hop
Tourism service quality improvement – ‘the early bird catches the worm’ (2014)Tourism service quality improvement – ‘th…Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators (2011)Developing a framework for un…A gap analysis model for improving airport service quality (2011)A gap analysis model for impr…The Effect of Recovery Locus Attributions and Service Failure Severity on Word-of-Mouth and Repurchase Behaviors in the Hospitality Industry (2010)The Effect of Recovery Locus …A perceptual mapping of online travel agencies and preference attributes (2006)A perceptual mapping of onlin…E-S-QUAL (2004)E-S-QUALQuality Function Deployment (QFD)—can it be used to develop food products? (2003)Quality Function Deployment (…Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Application of importance-per…The future eTourism intermediaries (2002)The future eTourism intermedi…Case study on tour guiding: professionalism, issues and problems (2001)Case study on tour guiding: p…A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study (2000)A Proposal to Assess the Serv…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Importance-Performance Analysis (1977)Importance-Performance Analys…Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives (1970)Consumer Perception of E-Serv…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time (2005)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The tourist guide (1985)Basics of Qualitative Research (1992)A Marketing Approach to the Tourist Experience (2007)Development of a Scale to Measure Memorable Tourism Experiences (2010)Community-based cultural tourism: issues, threats and opportunities (2011)How information gives you competitive advantage (1985)Tourism, Technology and Competitive Strategies (1993)Strategy and the Internet. (2001)Information Communication Technology Revolutionizing Tourism (2005)Conceptualising technology enhanced destination experiences (2012)A systematic review of research on innovation in hospitality and tourism (2016)SERVQUAL: review, critique, research agenda (1996)Ireland’s Image as a Tourism Destination in France: Attribute Importance and Performance (2005)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)
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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2004E-S-QUAL3,962 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 2002The future eTourism intermediaries587 cited
  • 2001Case study on tour guiding: professionalism, issues and problems582 cited
  • 1970Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives506 cited
  • 2003Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong475 cited
  • 2000A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study345 cited
  • 2006A perceptual mapping of online travel agencies and preference attributes187 cited
  • 2011Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators151 cited
  • 2003Quality Function Deployment (QFD)—can it be used to develop food products?148 cited
  • 2011

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A gap analysis model for improving airport service quality
146 cited
  • 2010The Effect of Recovery Locus Attributions and Service Failure Severity on Word-of-Mouth and Repurchase Behaviors in the Hospitality Industry140 cited
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