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On the Retail Service Quality Expectations of Chinese Shoppers
16 references·7 citing·41 second hopsampled
On the Retail Service Quality Expectations of Chinese Shoppers (2009)On the Retail Service Quality Expectation…Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons (2005)Dimensions of service quality…Measuring Service Quality: Servqual vs. Servperf Scales (2004)Measuring Service Quality: Se…Convergence and divergence in consumer behavior: implications for international retailing (2002)Convergence and divergence in…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…The Role of Culture in the Service Evaluation Process (1999)The Role of Culture in the Se…From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba (1998)From SERVQUAL to HOLSAT: holi…Empathy Versus Pride: the Influence of Emotional Appeals Across Cultures (1998)Empathy Versus Pride: the Inf…Cultural Influences on Service Quality Expectations (1998)Cultural Influences on Servic…The service experience in two cultures: A behavioral perspective (1997)The service experience in two…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …Perceived Service Quality and User Satisfaction with the Information Services Function (1994)Perceived Service Quality and…Customer Evaluation of Products in a Global Market (1994)Customer Evaluation of Produc…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality (2021)Retail atmospherics and retai…Antecedents of Hypermarket Service Quality in the United Arab Emirates (2017)Antecedents of Hypermarket Se…Exploring the UK high street retail experience: is the service encounter still valued? (2014)Exploring the UK high street …The influence of customer-perceived service quality on customers’ behavioural intentions: a study of public and private sector banks, class and mass banking and consumer policy implications (2013)The influence of customer-per…Antecedents of Situated Learning in Stressful Service Experiences: A Cross-Cultural Study (2013)Antecedents of Situated Learn…A hybrid model of QFD, SERVQUAL and KANO to increase bank's capabilities (2012)A hybrid model of QFD, SERVQU…A cross-country study of consumer innovativeness and technological service innovation (2012)A cross-country study of cons…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Country-of-Origin Effects on Product Evaluations (1982)THE GLOBALIZATION OF MARKETS (1983)Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)Consumer ethnocentrism and attitudes toward domestic and foreign products (2000)Effects of Brand Local and Nonlocal Origin on Consumer Attitudes in Developing Countries (2000)Consumer ethnocentrism: an integrative review of its antecedents and consequences (2006)Zero defections: quality comes to services. (1990)Consumer perceived value: The development of a multiple item scale (2001)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Culture's Consequences: International Differences in Work-Related Values (1981)Performance-only measurement of service quality: a replication and extension (2002)Examining the impact of Culture's consequences: A three-decade, multilevel, meta-analytic review of Hofstede's cultural value dimensions. (2010)Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE (2011)The Handbook of Social Psychology (1969)Toward a universal psychological structure of human values. (1987)Hofstede's dimensions of culture in international marketing studies (2006)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)동아시아 문화와 경영, Geert Hofstede, Culture's Consequences: International Differences in Work-Related Values (Beverly Hills, CA:Sage Publications, 1980) ; and Cultures and Organizations : Software of the Mind (New York:McGraw-Hill, 1997) (1999)The Hofstede model (2010)Cross-Cultural Consumer Behavior: A Review of Research Findings (2011)Culture's Consequences (2018)Social media influencer marketing: A systematic review, integrative framework and future research agenda (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1992An empirical assessment of the SERVQUAL scale2,134 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation2,021 cited
  • 2000The Relationships between Culture and Service Quality Perceptions807 cited
  • 1998Cultural Influences on Service Quality Expectations780 cited
  • 1994Perceived Service Quality and User Satisfaction with the Information Services Function775 cited
  • 2002Convergence and divergence in consumer behavior: implications for international retailing683 cited
  • 1994Customer Evaluation of Products in a Global Market676 cited
  • 2004Measuring Service Quality: Servqual vs. Servperf Scales581 cited
  • 1998Empathy Versus Pride: the Influence of Emotional Appeals Across Cultures560 cited
  • 1999The Role of Culture in the Service Evaluation Process462 cited
  • 1997The service experience in two cultures: A behavioral perspective407 cited
  • 1998From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba

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375 cited
  • 2005Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons326 cited
  • Cited by

    • 2012A cross-country study of consumer innovativeness and technological service innovation127 cited
    • 2014Exploring the UK high street retail experience: is the service encounter still valued?16 cited
    • 2021Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality15 cited
    • 2013The influence of customer-perceived service quality on customers’ behavioural intentions: a study of public and private sector banks, class and mass banking and consumer policy implications15 cited
    • 2017Antecedents of Hypermarket Service Quality in the United Arab Emirates13 cited
    • 2012A hybrid model of QFD, SERVQUAL and KANO to increase bank's capabilities6 cited
    • 2013Antecedents of Situated Learning in Stressful Service Experiences: A Cross-Cultural Study5 cited