References

• 2000Switching barriers and repurchase intentions in services1,570 cited
• 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior629 cited
• 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
• 2008Handling class imbalance in customer churn prediction552 cited
• 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
• 2008Customer churn prediction using improved balanced random forests412 cited
• 2010Building comprehensible customer churn prediction models with advanced rule induction techniques366 cited
• 2001A Methodology for Linking Customer Acquisition to Customer Retention323 cited
• 2009Customer churn prediction by hybrid neural networks321 cited
• 2009Probability Models for Customer-Base Analysis204 cited
• 2008Modeling churn using customer lifetime value187 cited
• 2008Integrating the voice of customers through call center emails into a decision support system for churn prediction163 cited
• 2009Multi-objective feature selection by using NSGA-II for customer churn prediction in telecommunications160 cited
• 2008Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers