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E‐retailing by banks: e‐service quality and its importance to customer satisfaction

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References

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2002Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry721 cited
2006

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An analysis of the e‐service literature: towards a research agenda

509 cited

2002IT‐based services and service quality in consumer banking407 cited

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2018Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting145 cited
2020Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates?145 cited
2018The effect of e-service quality on Jordanian student’s e-loyalty: an empirical study in online retailing136 cited
2011Relationships among customer loyalty programs, service quality, relationship quality and loyalty126 cited
2013Building loyalty with online financial services customers: Is there a gender difference?125 cited
2020A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention120 cited
2015Internet banking and customer satisfaction in Pakistan112 cited
2018“What is beautiful we book”: hotel visual appeal and expected service quality111 cited
2017Quality and image of banking services: a comparative study of conventional and Islamic banks99 cited
2010A proposed instrument dimensions for measuring e-government service quality99 cited
2020E-service quality and e-retailers: Attribute-based multi-dimensional scaling97 cited
2015The Impact of Service Quality Dimensions on Customer Satisfaction: A Field Study of Arab Bank in Irbid City, Jordan84 cited
2017Impact of Electronic Service Quality on Customers Satisfaction of Islamic Banks in Jordan79 cited
2013EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES73 cited