SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Contact management and customer loyalty · Study

ArticleShelves

ArticleContact management and customer loyalty

Henry Jones2003

Article2003

Contact management and customer loyalty

Henry Jones · Jillian Dawes Farquhar

112 citations·0/0 files stored·Journal of Financial Services Marketing

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Banking Sector Performance and Management Customer churn and segmentation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 112 citations exist upstream.

References

1999Whence Consumer Loyalty?1994Customer Loyalty: Toward an Integrated Conceptual Framework 2012The Practice of Management 1996Services Marketing: Integrating Customer Focus Across the Firm 1995The complex relationship between consumer satisfaction and brand loyalty 2000An examination of the relationship between service quality, customer satisfaction, and store loyalty 1998An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters 1996LEARNING FROM CUSTOMER DEFECTIONS

Cited by

2019The impact of destination brand authenticity and destination brand self-congruence on tourist loyalty: The mediating role of destination brand engagement 2008Perceived value, customer attitude and loyalty in retailing 2007Service quality and customer satisfaction : antecedents of customer's re-patronage intentions 2012Exploring customer switching intentions through relationship marketing paradigm 2008Customer service in the retention of mobile phone users in Nigeria

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2007Putting it right: service failure and customer loyalty in UK banksarticle · 9 shared references 2007THE EFFECT OF BRAND IMAGE ON OVERALL SATISFACTION AND LOYALTY INTENTION IN THE CONTEXT OF COLOR COSMETICarticle · 5 shared references 2006Service quality, client satisfaction and loyalty towards audit firmsarticle · 5 shared references 2006An Examination of Moderator Effects in the Four-Stage Loyalty Modelarticle · 4 shared references 2006Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brandsarticle · 4 shared references 2004Service quality and marketing performance in business‐to‐business markets: exploring the mediating role of client satisfactionarticle · 4 shared references

Details

Year2003

Typearticle

Published2003-08-01

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations112

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1057/palgrave.fsm.4770108

openalex_workW1997333822

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2010

Testing perceived relational benefits as satisfaction and behavioral outcomes drivers

2006Customer satisfaction : a study of bank customer retention in New Zealand

2013SERVQUAL and SERVPERF: A Review of Measures in Services Marketing Research