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Measuring Hotel Guest Satisfaction by Using an Online Quality Management System
16 references·3 citing·32 second hop
Measuring Hotel Guest Satisfaction by Using an Online Quality Management System (2013)Measuring Hotel Guest Satisfaction by Usi…Advances in Consumer Research (2025)Advances in Consumer ResearchService quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Customer satisfaction and its measurement in hospitality enterprises (1999)Customer satisfaction and its…Testing Structural Equation Models. (1994)Testing Structural Equation M…Multifaceted conceptions of fit in structural equation models (1993)Multifaceted conceptions of f…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Overall fit in covariance structure models: Two types of sample size effects. (1990)Overall fit in covariance str…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Factor Analysis and AIC (1987)Factor Analysis and AICA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Assessing Reliability and Stability in Panel Models (1977)Assessing Reliability and Sta…Service Quality Dimensions in Hotel Service Delivery Options: Comparison between Human Interaction Service and Self-Service Technology (2021)Service Quality Dimensions in…Customers’ needs and expectations on servicescape surveillance management (2016)Customers’ needs and expectat…Investigating the Key Routes to Customers’ Delightful Moments in the Hotel Context (2014)Investigating the Key Routes …A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Alternative Ways of Assessing Model Fit (1992)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Scale Development Research (2006)Statistical Power to Detect the Correct Number of Classes in Latent Profile Analysis (2013)Latent profile analysis: A review and “how to” guide of its application within vocational behavior research (2020)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1987Factor Analysis and AIC5,261 cited
  • 1977Assessing Reliability and Stability in Panel Models3,146 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 1993Multifaceted conceptions of fit in structural equation models944 cited
  • 1990Overall fit in covariance structure models: Two types of sample size effects.

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915 cited
  • 1999Customer satisfaction and its measurement in hospitality enterprises670 cited
  • Cited by

    • 2014Investigating the Key Routes to Customers’ Delightful Moments in the Hotel Context36 cited
    • 2021Service Quality Dimensions in Hotel Service Delivery Options: Comparison between Human Interaction Service and Self-Service Technology32 cited
    • 2016Customers’ needs and expectations on servicescape surveillance management17 cited