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Exploring Multi-Actor Value Creation in IT Service Processes
16 references·9 citing·39 second hop
Exploring Multi-Actor Value Creation in IT Service Processes (2014)Exploring Multi-Actor Value Creation in I…MIS Quarterly Executive (2018)MIS Quarterly ExecutiveThe qualitative interview in IS research: Examining the craft (2007)The qualitative interview in …Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …The Network Paradigm in Organizational Research: A Review and Typology (2003)The Network Paradigm in Organ…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Systematic combining: an abductive approach to case research (2002)Systematic combining: an abdu…A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)A Set of Principles for Condu…Interpretive case studies in IS research: nature and method (1995)Interpretive case studies in …Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Studying Information Technolo…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Information Technology and Organizational Change: Causal Structure in Theory and Research (1988)Information Technology and Or…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Power In and Around Organizations. (1985)Power In and Around Organizat…The Social Construction of Reality: A Treatise in the Sociology of Knowledge (1968)The Social Construction of Re…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The Social Construction of Re…Understanding the relationship between coopetition and startups’ resilience: the role of entrepreneurial ecosystem and dynamic exchange capability (2025)Understanding the relationshi…Unveiling the relationship between e-HRM, impersonal trust and employee productivity (2019)Unveiling the relationship be…Linking e-hrm practices and organizational outcomes: empirical analysis of line manager’s perception (2019)Linking e-hrm practices and o…Triadic Value Propositions: When It Takes More Than Two to Tango (2016)Triadic Value Propositions: W…Public private partnerships and value creation: the role of relationship dynamics (2016)Public private partnerships a…Introduction to the Special Issue on Multiactor Value Creation in Service Innovation: Collaborative Value Creation in Service (2016)Introduction to the Special I…Conceptualizing Resource Integration to Advance Service Innovation (2016)Conceptualizing Resource Inte…Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Services Engagements (2015)Modeling Value Cocreation Pro…Enhancing Cocreation Using Social Media (2015)Enhancing Cocreation Using So…The Discovery of Grounded Theory: Strategies for Qualitative Research. 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(1964)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Manifesto Of The Communist Party (2011)Seeking Qualitative Rigor in Inductive Research (2012)Conceptualizing the circular economy: An analysis of 114 definitions (2017)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)Being and Time (1927)The Constitution of Society. Outline of the Theory of Structuration (1984)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)The Social Construction of Reality (1967)Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact (2001)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Beyond NIMBYism: towards an integrated framework for understanding public perceptions of wind energy (2004)Wicked Problems, Knowledge Challenges, and Collaborative Capacity Builders in Network Settings (2008)Host perceptions of tourism: A review of the research (2013)
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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1967The Social Construction of Reality: A Treatise in the Sociology of Knowledge.16,459 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1999A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems15,261 cited
  • 2002Systematic combining: an abductive approach to case research4,931 cited
  • 1968The Social Construction of Reality: A Treatise in the Sociology of Knowledge4,311 cited
  • 1995Interpretive case studies in IS research: nature and method3,834 cited
  • 1991Studying Information Technology in Organizations: Research Approaches and Assumptions3,351 cited
  • 2003The Network Paradigm in Organizational Research: A Review and Typology3,247 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1985Power In and Around Organizations.2,437 cited
  • 1988Information Technology and Organizational Change: Causal Structure in Theory and Research2,107 cited
  • 2018MIS Quarterly Executive

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1,989 cited
  • 2007The qualitative interview in IS research: Examining the craft1,942 cited
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    • 2025Understanding the relationship between coopetition and startups’ resilience: the role of entrepreneurial ecosystem and dynamic exchange capability37 cited
    • 2015Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Services Engagements23 cited
    • 2016Introduction to the Special Issue on Multiactor Value Creation in Service Innovation: Collaborative Value Creation in Service14 cited
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    • 2015Enhancing Cocreation Using Social Media9 cited