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Customer Demographics Affecting Bank Selection Criteria, Preference, and Market Segmentation: Study on Domestic Islamic Banks in Bangladesh
12 references·16 citing·30 second hop
Customer Demographics Affecting Bank Selection Criteria, Preference, and Market Segmentation: Study on Domestic Islamic Banks in Bangladesh (2009)Customer Demographics Affecting Bank Sele…Why do Malaysian customers patronise Islamic banks? (2007)Why do Malaysian customers pa…Perceptions of Malaysian corporate customers towards Islamic banking products & services (2002)Perceptions of Malaysian corp…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Islamic banking: a study in Singapore (1997)Islamic banking: a study in S…Partnership and Profit-sharing in Islamic Law (1996)Partnership and Profit-sharin…Customer Preferences for Financial Services: An Analysis (1994)Customer Preferences for Fina…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan (2019)A study of factors affecting …What drives consumer choice of Islamic banking services in the United Arab Emirates? (2018)What drives consumer choice o…Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model (2018)Understanding the Service Qua…Retail Islamic banking and financial services (2018)Retail Islamic banking and fi…Determinants of low adoption of Islamic banking in Pakistan (2018)Determinants of low adoption …Moderation effect on Islamic banking preferences in UAE (2017)Moderation effect on Islamic …An Islamic banking perspective on consumers’ perception in Pakistan (2017)An Islamic banking perspectiv…Acceptance of Islamic banking as innovation: a case of Pakistan (2017)Acceptance of Islamic banking…Perceptions on Islamic banking in the UK—Potentialities for empowerment, challenges and the role of scholars (2016)Perceptions on Islamic bankin…A model of customer-centric banking practices for corporate clients in Bangladesh (2016)A model of customer-centric b…Consumer trust and confidence in the compliance of Islamic banks (2015)Consumer trust and confidence…Determinants of bank selection in the United Arab Emirates (2013)Determinants of bank selectio…Customers Awareness and Satisfaction of Islamic Banking Products and Services: Evidence from the Kuwait Finance House (2013)Customers Awareness and Satis…Why do customers patronize Islamic banks? A case study of Pakistan (2012)Why do customers patronize Is…Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan (2012)Consumer Criteria for the Sel…Bank Selection Criteria Employed by MBA Students in Delhi: An Empirical Analysis (2010)Bank Selection Criteria Emplo…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Bank Selection Decisions and Market Segmentation (1976)The importance of service quality in bank selection for mortgage loans (2006)Measuring customer experience in banks: scale development and validation (2014)Sustainability in The Banking Industry: A Strategic Multi‐Criterion Analysis (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumers and brands: a study of the impact of self‐image congruence on brand preference and satisfaction (2001)Principles of Marketing (1972)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Global financial crisis: an Islamic finance perspective (2010)Six Sigma quality: a structured review and implications for future research (2010)An Introduction to Islamic Finance (2011)Culture's Consequences: International Differences in Work-Related Values (1981)Hofstede's dimensions of culture in international marketing studies (2006)Examining the impact of Culture's consequences: A three-decade, multilevel, meta-analytic review of Hofstede's cultural value dimensions. (2010)Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE (2011)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Shaping the Halal into a brand? (2010)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 2000The Relationships between Culture and Service Quality Perceptions798 cited
  • 2007Why do Malaysian customers patronise Islamic banks?599 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • 1997Islamic banking: a study in Singapore397 cited
  • 1994Customer Preferences for Financial Services: An Analysis203 cited
  • 2002Perceptions of Malaysian corporate customers towards Islamic banking products & services200 cited
  • 1996Partnership and Profit-sharing in Islamic Law102 cited

Cited by

  • 2018Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model113 cited
  • 2013Determinants of bank selection in the United Arab Emirates95 cited
  • 2010

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Bank Selection Criteria Employed by MBA Students in Delhi: An Empirical Analysis
81 cited
  • 2018Determinants of low adoption of Islamic banking in Pakistan70 cited
  • 2018What drives consumer choice of Islamic banking services in the United Arab Emirates?69 cited
  • 2015Consumer trust and confidence in the compliance of Islamic banks67 cited
  • 2016A model of customer-centric banking practices for corporate clients in Bangladesh66 cited
  • 2019A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan62 cited
  • 2017An Islamic banking perspective on consumers’ perception in Pakistan56 cited
  • 2012Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan49 cited
  • 2012Why do customers patronize Islamic banks? A case study of Pakistan48 cited
  • 2017Moderation effect on Islamic banking preferences in UAE36 cited
  • 2017Acceptance of Islamic banking as innovation: a case of Pakistan35 cited
  • 2018Retail Islamic banking and financial services33 cited
  • 2013Customers Awareness and Satisfaction of Islamic Banking Products and Services: Evidence from the Kuwait Finance House32 cited
  • 2016Perceptions on Islamic banking in the UK—Potentialities for empowerment, challenges and the role of scholars32 cited