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Talk as Technique – A Critique of the Words and Deeds Distinction in the Diffusion of Customer Service Cultures in Call Centres
16 references·6 citing·28 second hop
Talk as Technique – A Critique of the Words and Deeds Distinction in the Diffusion of Customer Service Cultures in Call Centres (2003)Talk as Technique – A Critique of the Wor…Organizational culture and leadership (2012)Organizational culture and le…Selections from the Prison Notebooks (2007)Selections from the Prison No…The Knowledge-Creating Company (1995)The Knowledge-Creating CompanyKnowledge, Knowledge Work and Organizations: An Overview and Interpretation (1995)Knowledge, Knowledge Work and…Bodies that Matter: on the Discursive Limits of 'Sex' (1994)Bodies that Matter: on the Di…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Managerial Fads and Fashions: The Diffusion and Rejection of Innovations (1991)Managerial Fads and Fashions:…Moral mazes: The world of corporate managers (1988)Moral mazes: The world of cor…The Managed Heart: Commercialization of Human Feeling (1985)The Managed Heart: Commercial…Hegemony and Socialist Strategy: Towards a Radical Democratic Politics (1985)Hegemony and Socialist Strate…Central Problems in Social Theory (1979)Central Problems in Social Th…The Nature of Managerial Work (1974)The Nature of Managerial WorkThe Interpretation of Cultures (1974)The Interpretation of CulturesSpeech Acts (1969)Speech ActsA Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…White Collar: The American Middle Classes. (1951)White Collar: The American Mi…Archetypes of Translation: Recommendations for Dialogue (2016)Archetypes of Translation: Re…On sedimentation in management fashion: an institutional perspective (2012)On sedimentation in managemen…The co-consumption of management ideas and practices (2011)The co-consumption of managem…Resisting change from within and without the organization (2009)Resisting change from within …The “HRM project” and managerialism (2005)The “HRM project” and manager…Places and Spaces: The Role of Metonymy in Organizational Talk (2004)Places and Spaces: The Role o…Deliberative Democracy and Beyond (2002)Reframing Public Policy (2003)Coloniality of Power, Eurocentrism, and Latin America (2008)The External Control of Organizations. (1978)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Managerial Leadership: A Review of Theory and Research (1989)Knowledge hiding in organizations (2011)Engineering a safer world: systems thinking applied to safety (2012)Anarchy is what states make of it: the social construction of power politics (1992)What Is Agency? (1998)Toward a Theory of Social Practices (2002)Performing tourism, staging tourism (2001)Intersectionality as buzzword (2008)Critical performativity: The unfinished business of critical management studies (2009)Managing Legitimacy: Strategic and Institutional Approaches (1995)Framing Processes and Social Movements: An Overview and Assessment (2000)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Foundations of Language (2002)Epistemic Injustice (2007)Cognitive Grammar (2008)Chapter 3 : Identity as an Analytic Lens for Research in Education (2000)Migrant “Illegality” and Deportability in Everyday Life (2002)Discursive Institutionalism: The Explanatory Power of Ideas and Discourse (2008)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Toward a knowledge‐based theory of the firm (1996)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)
this work references cited by second hop

References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1974The Interpretation of Cultures19,154 cited
  • 1995The Knowledge-Creating Company17,992 cited
  • 1969Speech Acts11,742 cited
  • 1985Hegemony and Socialist Strategy: Towards a Radical Democratic Politics9,270 cited
  • 1979Central Problems in Social Theory7,983 cited
  • 1994Bodies that Matter: on the Discursive Limits of 'Sex'7,450 cited
  • 2007Selections from the Prison Notebooks6,400 cited
  • 1974The Nature of Managerial Work6,240 cited
  • 2012Organizational culture and leadership4,303 cited
  • 1985The Managed Heart: Commercialization of Human Feeling3,352 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1995Knowledge, Knowledge Work and Organizations: An Overview and Interpretation2,500 cited
  • 1991Managerial Fads and Fashions: The Diffusion and Rejection of Innovations2,286 cited
  • 1951White Collar: The American Middle Classes.1,347 cited
  • 1988Moral mazes: The world of corporate managers1,295 cited

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Cited by

  • 2004Places and Spaces: The Role of Metonymy in Organizational Talk43 cited
  • 2012On sedimentation in management fashion: an institutional perspective39 cited
  • 2016Archetypes of Translation: Recommendations for Dialogue39 cited
  • 2009Resisting change from within and without the organization39 cited
  • 2005The “HRM project” and managerialism38 cited
  • 2011The co-consumption of management ideas and practices38 cited