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Source loyalty in organizational markets: A dyadic perspective · Study

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ArticleSource loyalty in organizational markets: A dyadic perspective

Michael H. Morris1988

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Articlegreen1988

Source loyalty in organizational markets: A dyadic perspective

Michael H. Morris · Jeanne L. Holman

65 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Quality and Supply Management Consumer Market Behavior and Pricing

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References

1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter 1985Winning and Keeping Industrial Customers : The Dynamics of Customer Relationships 1965Communicator-recipient similarity and decision change.1985Communication Style in the Salesperson-Customer Dyad 1976An Experimental Analysis of a Salesman's Expert and Referent Bases of Social Power in the Buyer-Seller Dyad 1985A Reward/Measurement Model of Organizational Buying Behavior 1984Buyer/seller relationships in international industrial markets 1980Purchasing and materials management

Cited by

2001Same Time Next Year—Buyer Trade Show Motives 2006Ongoing search among industrial buyers 2007Understanding Frequent Switching Patterns 2005The effect of social conflict on relationship loyalty in business markets 2012Customer Satisfaction in the Mobile Telecom Industry in Bahrain: Antecedents and Consequences 1996Service quality in professional business services: A relationship approach

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Details

Year1988

Typearticle

Published1988-03-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations65

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0148-2963(88)90037-9

openalex_workW1998290656

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