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An Examination Of The Servqual Dimensions Using The Guttman Scaling Procedure
16 references·4 citing·25 second hop
An Examination Of The Servqual Dimensions Using The Guttman Scaling Procedure (2003)An Examination Of The Servqual Dimensions…Research Methods for Business (2008)Research Methods for BusinessResearch Methods for Business (2007)Research Methods for BusinessSERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Questionnaire Design and Attitude Measurement. (1968)Questionnaire Design and Atti…Techniques of attitude scale construction. (1957)Techniques of attitude scale …Antecedents and Outcomes of a Culturally Diverse Workforce in Hotels (2021)Antecedents and Outcomes of a…Determinants of experienced tourists’ satisfaction and actual spending behavior: a PLS path modelling approach (2017)Determinants of experienced t…The Drivers of Customer Satisfaction with Industrial Goods: An International Study (2007)The Drivers of Customer Satis…Hospitality and tourism marketing: recent developments in research and future directions (2004)Hospitality and tourism marke…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Specification Tests in Econometrics (1978)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction (2003)Tourism routes as a tool for the economic development of rural areas—vibrant hope or impossible dream? (2003)The Role of Networks in Small and Medium-Sized Enterprise Innovation and Firm Performance (2012)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2007Research Methods for Business3,639 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2008Research Methods for Business2,376 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1957Techniques of attitude scale construction.1,669 cited
  • 1993

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A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
1,518 cited
  • 1968Questionnaire Design and Attitude Measurement.1,480 cited
  • Cited by

    • 2004Hospitality and tourism marketing: recent developments in research and future directions131 cited
    • 2007The Drivers of Customer Satisfaction with Industrial Goods: An International Study27 cited
    • 2017Determinants of experienced tourists’ satisfaction and actual spending behavior: a PLS path modelling approach26 cited
    • 2021Antecedents and Outcomes of a Culturally Diverse Workforce in Hotels21 cited