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A framework for benchmarking service process using data envelopment analysis and decision tree
16 references·8 citing·28 second hop
A framework for benchmarking service process using data envelopment analysis and decision tree (2006)A framework for benchmarking service proc…The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The New Industrial Engineerin…Service Management (2004)Service ManagementWilliam W.Cooper,Lawrence M.Seiford,Kaoru Tone 著, DATA ENVELOPMENT ANALYSIS : A Comprehensive Text with Models, Applications, References and DEA-Solver Software, Kluwer Academic Publishers, 2000年, 318頁 (2002)William W.Cooper,Lawrence M.S…Review of ranking methods in the data envelopment analysis context (2002)Review of ranking methods in …Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software (2001)Data Envelopment Analysis: A …Mastering Data Mining: The Art and Science of Customer Relationship Management (2000)Mastering Data Mining: The Ar…Radial DEA models without inputs or without outputs (1999)Radial DEA models without inp…Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software (1999)Data Envelopment Analysis: A …Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry (1995)Strategic Determinants of Ser…Reengineering the corporation: A manifesto for business revolution (1994)Reengineering the corporation…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Service Positioning through Structural Change (1987)Service Positioning through S…Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Some Models for Estimating Te…The Customer Contact Model for Organization Design (1983)The Customer Contact Model fo…The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)The Customer Contact Approach…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Data envelopment analysis and data mining to efficiency estimation and evaluation (2019)Data envelopment analysis and…Measuring organisational performance using a mix of OR methods (2017)Measuring organisational perf…Interpretive structural modelling of agility enhancing management practices for agile manufacturing (2013)Interpretive structural model…Aiding Compliance Governance in Service-Based Business Processes (2012)Aiding Compliance Governance …Designing a knowledge-based system for benchmarking: A DEA approach (2011)Designing a knowledge-based s…Using data envelopment analysis and decision trees for efficiency analysis and recommendation of B2C controls (2010)Using data envelopment analys…Analysis of overall technical efficiency, pure technical efficiency and scale efficiency in the medium-sized audit firms (2009)Analysis of overall technical…A method of stepwise benchmarking for inefficient DMUs based on the proximity-based target selection (2009)A method of stepwise benchmar…Separation of Ownership and Control (1983)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Handbook of Quantitative Science and Technology Research (2005)Network DEA: A slacks-based measure approach (2008)Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)The Measurement of Productive Efficiency (1957)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)Supply Chain Management: Implementation Issues and Research Opportunities (1998)An exploration towards a production theory and its application to construction (2000)Computing Productivity: Firm-Level Evidence (2003)The Capabilities of Market-Driven Organizations (1994)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)A survey of DEA applications (2012)Public spending and green economic growth in BRI region: Mediating role of green finance (2021)Comparative analysis of MCDM methods for the assessment of sustainable housing affordability (2015)A comprehensive MCDM-based approach using TOPSIS, COPRAS and DEA as an auxiliary tool for material selection problems (2017)On the Methodological Framework of Composite Indices: A Review of the Issues of Weighting, Aggregation, and Robustness (2018)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)An Introduction to ‘Benefit of the Doubt’ Composite Indicators (2006)Data Envelopment Analysis: History, Models, and Interpretations (2011)
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References

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  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
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  • 2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
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  • 1987Service Positioning through Structural Change928 cited
  • 2002William W.Cooper,Lawrence M.Seiford,Kaoru Tone 著, DATA ENVELOPMENT ANALYSIS : A Comprehensive Text with Models, Applications, References and DEA-Solver Software, Kluwer Academic Publishers, 2000年, 318頁913 cited
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  • 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions602 cited
  • 2000Mastering Data Mining: The Art and Science of Customer Relationship Management470 cited
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434 cited
  • 1995Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry331 cited
  • 1999Radial DEA models without inputs or without outputs313 cited
  • Cited by

    • 2011Designing a knowledge-based system for benchmarking: A DEA approach59 cited
    • 2009Analysis of overall technical efficiency, pure technical efficiency and scale efficiency in the medium-sized audit firms52 cited
    • 2010Using data envelopment analysis and decision trees for efficiency analysis and recommendation of B2C controls45 cited
    • 2009A method of stepwise benchmarking for inefficient DMUs based on the proximity-based target selection40 cited
    • 2019Data envelopment analysis and data mining to efficiency estimation and evaluation39 cited
    • 2017Measuring organisational performance using a mix of OR methods19 cited
    • 2012Aiding Compliance Governance in Service-Based Business Processes18 cited
    • 2013Interpretive structural modelling of agility enhancing management practices for agile manufacturing11 cited