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Measuring the satisfaction gap: Education in the market-place · Study

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ArticleMeasuring the satisfaction gap: Education in the market-place

Peter Long1999

Article1999

Measuring the satisfaction gap: Education in the market-place

Peter Long · Tony Tricker · Margaret Rangecroft · Peter Gilroy

52 citations·0/0 files stored·Total Quality Management

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Customer Service Quality and Loyalty Quality and Supply Management Educational Outcomes and Influences

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2013DEVELOPING AND IMPLEMENTING COMPREHENSIVE STUDENT SUPPORT SERVICES FOR ONLINE STUDENTS 2001Evaluating Distance Education Courses: The student perception 2009QUALITY GAP OF EDUCATIONAL SERVICES IN VIEWPOINTS OF STUDENTS 2004A Comparative Analysis of Quality Management in US and International Universities 2014The Effect of Gender and Nationality on Service Quality in Malaysian Higher Education 2015The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University 2001Navigating Satisfactory and Dissatisfactory Classroom Incidents

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Year1999

Typearticle

Published1999-07-01

VenueTotal Quality Management

ISSN-L0954-4127

Languageen

Citations52

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1080/0954412997794

openalex_workW2000223141

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