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Measuring the satisfaction gap: Education in the market-place
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Measuring the satisfaction gap: Education in the market-place (1999)Measuring the satisfaction gap: Education…The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University (2015)The Impact of Perceived Servi…The Effect of Gender and Nationality on Service Quality in Malaysian Higher Education (2014)The Effect of Gender and Nati…DEVELOPING AND IMPLEMENTING COMPREHENSIVE STUDENT SUPPORT SERVICES FOR ONLINE STUDENTS (2013)DEVELOPING AND IMPLEMENTING C…QUALITY GAP OF EDUCATIONAL SERVICES IN VIEWPOINTS OF STUDENTS (2009)QUALITY GAP OF EDUCATIONAL SE…A Comparative Analysis of Quality Management in US and International Universities (2004)A Comparative Analysis of Qua…Navigating Satisfactory and Dissatisfactory Classroom Incidents (2001)Navigating Satisfactory and D…Evaluating Distance Education Courses: The student perception (2001)Evaluating Distance Education…The American Community College (1983)As Distance Education Comes of Age, the Challenge Is Keeping the Students. (2000)The Virtual Student: A Profile and Guide to Working with Online Learners (2003)DEVELOPMENT OF ONLINE COURSE SATISFACTION SCALE (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Are there study mode differences in perceptions of university education service quality? Evidence from Zambia (2019)Refinement and reassessment of the SERVQUAL scale. (1991)Assessing quality gap of university services (2011)Measuring university service quality by means of SERVQUAL method (2012)A scale to measure sustainable campus services in higher education: “Sustainable Service Quality” (2019)Reliability and Validity Assessment (2011)Effect of service quality on graduates’ satisfaction (2019)The critical incident technique. (1954)Satisfaction: a behavioral perspective on the consumer (2010)Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction (2012)Identifying satisfied/dissatisfied service encounters in higher education (2013)Advances in Consumer Research (2025)Total Quality in Higher Education (1994)A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings* (1995)Total quality management in UK higher education institutions (1999)Does internal quality management contribute to more control or to improvement of higher education? (2011)Course content or the instructor: which is more important in on‐line teaching? (2002)Web-Based Education: Learning from Experience (2003)Evaluating students’ perspectives about virtual classrooms with regard to Seven Principles of Good Practice (2014)
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  • 2013DEVELOPING AND IMPLEMENTING COMPREHENSIVE STUDENT SUPPORT SERVICES FOR ONLINE STUDENTS78 cited
  • 2001Evaluating Distance Education Courses: The student perception76 cited
  • 2009QUALITY GAP OF EDUCATIONAL SERVICES IN VIEWPOINTS OF STUDENTS46 cited
  • 2004A Comparative Analysis of Quality Management in US and International Universities39 cited
  • 2014The Effect of Gender and Nationality on Service Quality in Malaysian Higher Education37 cited
  • 2015The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University30 cited
  • 2001Navigating Satisfactory and Dissatisfactory Classroom Incidents30 cited

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